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Terms and Conditions
Welcome to RANGROOF Selections Limited. By accessing or using our website, www.rangroof.com, and purchasing our products, you agree to these Terms and Conditions. Please read them carefully before using our services.
1. General
- By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
- We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date.
2. Use of Website
- You agree to use the website for lawful purposes only.
- You may not:
- Use the website for fraudulent activities.
- Distribute viruses or harmful code.
- Access or attempt to access unauthorized areas of the website.
3. Product Information
- We strive to ensure that all product descriptions, images, and pricing on our website are accurate. However:
- Colors of products may vary slightly due to display differences.
- Errors in pricing, descriptions, or availability may occur, and we reserve the right to correct them.
4. Orders
- All orders are subject to availability and acceptance by us.
- We reserve the right to:
- Cancel or refuse any order if fraud or unauthorized activity is suspected.
- Limit or cancel quantities purchased per customer, household, or order.
Payment
- Payment is due at the time of purchase. We accept [list payment methods, e.g., credit/Debit cards, PayPal, etc.].
- All prices are in CAD and exclude taxes, duties, and shipping charges unless stated otherwise.
5. Shipping and Delivery
- Shipping times are estimates and may vary depending on location and unforeseen circumstances.
- You are responsible for providing accurate shipping information. We are not liable for delayed or undelivered orders due to incorrect information.
6. Returns and Exchanges
- Please review our Returns and Exchanges Policy for details on eligible returns, timeframes, and processes.
- Sale items may not be eligible for returns or exchanges unless stated otherwise.
7. Intellectual Property
- All content on our website, including images, text, logos, and graphics, is our property or licensed to us.
- You may not use, reproduce, distribute, or modify our intellectual property without prior written consent.
8. Limitation of Liability
- We are not responsible for:
- Indirect, incidental, or consequential damages arising from the use of our website or products.
- Losses caused by unauthorized access to your account.
- To the fullest extent permitted by law, our total liability is limited to the purchase price of the product in question.
9. User Accounts
- If you create an account, you are responsible for maintaining its confidentiality.
- Notify us immediately of any unauthorized use of your account.
10. Privacy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
11. Governing Law
- These Terms and Conditions are governed by the laws of BC, Canada
- Any disputes will be resolved in the courts of BC Canada, unless local laws require otherwise.
12. Termination
- We reserve the right to terminate your access to the website if you violate these Terms and Conditions.
- Termination does not affect our rights to recover damages or seek legal remedies.
13. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us:
RANGROOF Selections Limited
rangroof@gmail.com
Surrey BC Canada
Return and Refund Policy
Thank you for shopping at RANGROOF Selections Limited. We want you to love your purchase, but if something isn’t quite right, we’re here to help. Please review our policy for returns and exchanges below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item(s) must be returned within [generally 15 days or sometimes 1 week unless mentioned] of receiving your order.
- The item(s) must be unused, unworn, unwashed, and in their original condition, with all tags and packaging intact.
- Sale or clearance items are [Insert Policy: final sale or may not eligible for returns/exchanges].
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Intimates (e.g., underwear, swimwear) for hygiene reasons
- Gift cards
- Customized or personalized products
- Items marked as “final sale”
3. How to Initiate a Return
To start a return, follow these steps:
- Contact our Customer Service Team at [rangroof@gmail.com] with your order number and the reason for the return.
- We will provide you with a return authorization number and instructions on where to send your item(s) and what will be return charges.
- Ship the item(s) using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to our error or a defective product.
4. Refund Policy
- Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within [15-25 business days].
- Original shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
- Exchanges are accepted for the same item in a different size or color, subject to availability.
- To exchange an item, contact us at [rangroof@gmail.com], and we will guide you through the process.
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at [rangroof@gmail.com] with your order number and a photo of the damage/defect.
- We will offer a replacement, refund, or store credit, depending on your preference.
7. Late or Missing Refunds
If you haven’t received a refund after the stated processing time:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as processing times may vary.
- If the issue persists, contact us at [rangroof@gmail.com].
8. International Returns
- For international orders, customers are responsible for return shipping costs, duties, and taxes.
- Refunds will be processed for the product amount only, excluding shipping fees and any customs duties.
9. Contact Us
If you have questions or concerns about your return or exchange, please reach out to us:
RANGROOF Selections Limited
rangroof@gmail.com
Note
We reserve the right to refuse a return or exchange if the item does not meet the conditions outlined in this policy.
Copyright © 2018 RANGROOF - All Rights Reserved.
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